Shipment, Returns and Exchanges

Delivery Policy

Order Processing Time

All orders are processed within 2-5 business days. Orders are not processed or shipped on bank holidays.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard UK Shipping: 3-5 business days | £2.50
  • Express UK Shipping: 1-2 business days | £9.99
  • International Shipping: 7-14 business days | £14.99

*Delivery delays can occasionally occur.

Shipment to P.O. Boxes or BFPO Addresses

Unruffled Designs ships to addresses within the UK and internationally. We do not ship to P.O. boxes or BFPO (British Forces Post Office) addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Unruffled Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Unruffled Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may return items in their original condition within 14 days of receiving your order.

Customers are responsible for covering the postal charges associated with returning the item, except in cases where the wrong size or product was sent. In such instances, you will be responsible for return charges incurred by your local courier service.

To begin your return process, click here to access the Return window. We will review and approve your request within 1-2 days of receiving it. Once approved, please package the item and return it to us within 14 days of receiving your order.

PLEASE NOTE:

  • Refunds for full-priced items will be credited back to the original payment method.
  • Refunds will be processed within 7-10  business days of receiving the item, however your refund may take up to 14 business days for your bank to process the transaction.  
  • Customers are responsible for getting the items back to us in same conditions as received.